LEGAL
Effective Date: August 2, 2026 · Last Updated: August 2, 2026
This Return & Refund Policy governs purchases made through H3 Restore LLC, a Florida limited liability company doing business as H3 Restore (“H3 Restore,” “we,” “our,” or “us”). By placing an order, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.
Due to the nature of the research products we supply, returns and refunds are subject to the conditions outlined below.
Return requests must be submitted within thirty (30) days of the delivery date.
To qualify for a return, products must:
Returns that do not meet these requirements may be refused.
The following items are not eligible for return:
Because product integrity cannot be verified once packaging has been opened, these items cannot be accepted for return.
Claims relating to shipping damage, incorrect products, or missing items must be submitted within seven (7) days of delivery.
To help us investigate your claim, please provide:
Claims submitted after this period may not be eligible for review.
No product may be returned without prior written authorization from H3 Restore.
Returns shipped without authorization may be refused and returned to the sender.
If your return request is approved, we will provide instructions for returning the product.
Approved returns that are not the result of our error or shipping damage are subject to a 20% restocking fee, which will be deducted from the refund amount.
Return shipping costs are the responsibility of the purchaser unless the return results from:
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method whenever possible.
Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution or payment provider.
Shipping charges are generally non-refundable except where required by law or where the return results directly from our error.
Orders may only be canceled before they enter processing.
Once an order has been processed, packaged, or shipped, cancellation may no longer be possible.
Customers who need to request a cancellation should contact our customer support team immediately after placing their order.
If H3 Restore is unable to ship your order within the timeframe represented at the time of purchase, or within 30 days where no shipping timeframe has been stated, we will notify you and provide the option to:
If you experience an issue with your order, we encourage you to contact H3 Restore before initiating a payment dispute with your financial institution.
We are committed to resolving legitimate concerns promptly and fairly.
Initiating a chargeback without first allowing us the opportunity to investigate and resolve the matter may delay the resolution process and could affect future purchasing privileges where permitted by law.
Orders returned due to:
may be subject to additional shipping charges before reshipment.
Refund eligibility for returned shipments will be determined after inspection and may be reduced by applicable shipping, handling, or restocking fees where permitted by law.
If an incorrect product was supplied or a product arrives damaged, H3 Restore may, at its discretion, replace the affected item instead of issuing a refund.
Replacement requests will be reviewed on a case-by-case basis.
Every order is inspected before shipment to help ensure accuracy and quality.
If you believe there is an issue with a product you received, please contact our customer support team as soon as possible so we can review your concern.
If you have questions regarding returns or refunds, please contact us.
H3 Restore LLC
Doing Business As: H3 Restore
Email: [Support Email]
Phone: [Phone Number]
Business Hours: [Business Hours]
RESEARCH USE ONLY
All products supplied by H3 Restore LLC, doing business as H3 Restore, are intended exclusively for lawful laboratory research purposes. Because these materials are specialized research products, returns are subject to the conditions outlined in this policy. H3 Restore reserves the right to refuse any return or refund request that does not comply with this policy or applicable laws and regulations.
By submitting, you confirm products will be used solely for laboratory research and not for human or animal consumption.
This site is limited to qualified researchers and institutions. Thank you for visiting.
Access Notice
H3 Restore supplies research-grade materials to verified laboratories and qualified researchers. Products are intended solely for laboratory research and are not for human or animal consumption. Please confirm before entering.
